Shipping and returns
We want your shopping experience at Lagrange to be comfortable at every step — from choosing your look to receiving your order.
On this page, you will find information about delivery, payment, exchanges, and returns.
International shipping
Lagrange also accepts international orders.
We deliver to [list of countries / worldwide] via [carrier]. Delivery time and cost depend on the recipient's country, chosen shipping method, and customs regulations.
Estimated international delivery time: [7–21 business days]
Delivery cost: calculated at checkout / clarified by the manager
Customs duties, taxes, or additional payments that may arise in the recipient's country are not included in the order value and are paid by the buyer separately.
Оплата для міжнародних замовлень здійснюється через оплату LiqPay
Доставка по Україні
Доставка по Україні на відділення “Нової пошти”.
Орієнтовний термін доставки: 1–3 робочих днів.
Вартість доставки: розраховується під час оформлення замовлення / уточнюється менеджером.
Посилка зберігається на пошті протягом 6 днів, після чого діє автоматичне повернення відправнику.
Доступна термінова доставка на таксі у м. Одеса. Доставка здійснюється за умови повної оплати замовлення.
Виклик таксі може бути здійснений отримувачем або менеджером магазину.
Вартість доставки оплачується отримувачем окремо.
Оплата
• оплата за реквізитами
• оплата частинами від Приват банку
• посилка в кредит від Нової Пошти
• оплата онлайн/ LiqPay
• Apple Pay
• Google Pay
Замовлення передається в обробку після підтвердження оплати або після підтвердження замовлення менеджером, якщо обрано інший спосіб оплати.
Order processing
After placing an order, you will receive a confirmation via email or message.
If we have any questions regarding size, product availability, or delivery details, our team will contact you before shipment.
During new collection launches, sales, or restocks, order processing may take a little longer. We always try to ship your order as quickly as possible.
Exchange and Return Policy
If the size is not suitable, you can arrange an exchange within [X days] from the date of receipt of the order.
Exchanges are possible if the item:
- has not been used;
- retains its marketable appearance;
- has all tags and original packaging;
- shows no signs of wear, washing, damage, or foreign odors.
To arrange an exchange, contact us via [email / Instagram / messenger] and provide your order number, the item you wish to exchange, and the desired size or model.
You can request a return within [X days] from the date of receiving your order.
Returns are possible for items that are unused and retain their original appearance, tags, and packaging.
After receiving and inspecting the returned item, we will inform you about the status of your refund.
Refund processing time: up to [X business days] after return confirmation.
Return shipping costs are paid by the buyer, unless otherwise agreed with our team.
- Write to us via email / Instagram.
- Specify the order number and the reason for the exchange or return.
- Await confirmation from our team.
- Send the item to the specified details.
- After receiving the item, we will conduct an inspection and process the exchange or refund.
Please do not send the item without prior agreement with our team — this will help us process your request faster.
Need help with sizing?
We want the chosen item to fit exactly as you expect.
If you are unsure about sizes or want to clarify the fit of a specific model, please write to us before purchasing. Our team will help you choose the right size based on your measurements and advise on how the model fits.
FAQ
We've compiled answers to frequently asked questions for you
How long does delivery across Ukraine take?
Delivery usually takes [1–3 business days] after the order is dispatched. The term may vary depending on the city, carrier, and the workload of delivery services.
Can I exchange the size?
Yes, if the item has not been used, has tags, original packaging, and its marketable appearance is preserved. Exchange is possible within [X days] after receiving the order.
Who pays for shipping for exchanges or returns?
Typically, the buyer pays for shipping during an exchange or return, unless otherwise agreed upon with our team.
When will I get my refund?
Once we receive the item and verify its condition, a refund will be processed within [X business days].
Do you deliver abroad?
Yes, we accept international orders. The delivery time and cost depend on the recipient's country and the chosen shipping method.
What if I'm not sure about the size?
Please contact us before placing an order. We will help you choose the right size based on your measurements and advise on the fit of a particular model.
We are here if you need help
If you have any questions regarding delivery, payment, exchange, or return, please contact us using a convenient method.
The Lagrange team will help clarify order details, choose the right size, and make your purchase as comfortable as possible.